We have experts on call that can put your property on the road to recovery from smoke or fire damage, without delay. Our process is designed to systematically and simultaneously work on each aspect of fire & smoke damage. We’ll assist you in taking immediate actions to limit further damage, restore your personal property, and deliver a complete restoration of your building.
Our team is on call 24/7 and ready to assist you. Upon initial contact, our team will mobilize and arrive at the property with the appropriate resources and personnel. After an initial assessment of the property, we will immediately formulate an action plan for your property. We’ll maintain constant communication and give you a full overview of the damage and keep you informed during each step of the restoration process. While most of the work will be completed by our experts, using specialized equipment and methods, there are several things to keep in mind immediately following smoke or fire damage.
Stay clear of the property until all fire and smoke hazards have been eliminated.
If emergency responders were called to the scene, don’t attempt to enter the property until they have cleared the premises for your access.
Call us immediately and we’ll mobilize our team of experts and send
them your way.
Notify your insurance company and get them started processing your claim as soon
Seal off unaffected areas as residues and materials are easily tracked and can
Open exterior windows and doors, if weather permits, to immediately begin
clearing smoke and residues.
Don’t operate mechanical or electrical systems and appliances. They can spread smoke and residues to unaffected areas. Do not attempt to reconnect any utilities shut off by utility companies or emergency responders.
Don’t move anything or attempt to clean or wipe anything down. Our experts have specific methods and specialized equipment for removing odors and residues. Attempting to move or clean furniture, fixtures or equipment can further adhere residues and odors or spread them to unaffected areas. The exception to this would be securing only the most essential valuable documents and records as quickly as possible.
Secure the premises and notify law enforcement and any private security services if the property will be left vacant until the building is restored.
Inspection & Testing
We’ll complete a full survey of the nature and extent of damage. Our report will document the different types of odors and residue affecting your property. We’ll test for hazardous substances present as a result of the damage, or that was used in previous construction of the property. We’ll explain the techniques and equipment used to repair the damage and help you weigh all your options before moving forward. Our project manager will take the time to understand your cost, time and operational constraints. We’ll work with you to develop a plan that fits your needs.
We work hard to build relationships with the major insurance companies and private adjusters. We will advocate on your behalf to make sure the interactions with your insurer continue to be professional and productive. We have experience with Xactimate, the software system used by most insurance systems in processing claims, which allow us to speak the same language as your insurer. We’ll help to identify underlying or non-apparent damage and will provide justification for repair of that damage to your insurer.
Our team will utilize specialized equipment and methods to remove residues and odors from the building. Personal property and furniture, in most cases, will be carefully indexed and removed to our facilities for treatment. With over half a century of combined commercial and residential construction experience, we have the expertise to restore the integrity and aesthetics of your property. Our specialized construction division can also complete building expansion and remodeling simultaneously if desired. Throughout the process, our project manager will maintain constant communication with you.